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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jayson Mitchem

October 30, 2025

5  out of  5
rating by Jayson Mitchem
"Great company to do business with, very responsive, and affordable."
We responded:
"Jayson, we really appreciate the positive comments and will work hard to provide the best customer service possible. Bill Wagner "
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Rick Kind

October 20, 2025

5  out of  5
rating by Rick Kind
"My favorite words to hear when conducting business….no problem. Whitney takes care of everything. Barely have to lift a finger."
We responded:
"Dr. Kind, we appreciate your very kind words. We will keep working hard to keep your trust! Bill"
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Phoenix

October 16, 2025

5  out of  5
rating by Phoenix
"The agents are so helpful and understanding <3 it's a lot cheaper than other insurance, and you can get discounts on your payments by doing lesson plans!"
We responded:
"Phoenix, thank you so much for the great review. We will work hard to provide the best customer service possible. Thanks for the opportunity to work together. Bill"
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Maranda Dean

October 13, 2025

5  out of  5
rating by Maranda Dean
"Great people, always ready to help!"
We responded:
"Maranda, thanks so much for the kinds. We strive to provide the best experience possible for our customers. Bill"
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Jason Rhoton

October 10, 2025

5  out of  5
rating by Jason Rhoton
"Very nice people. Great experience!"
We responded:
"Jason, we certainly appreciate your positive comments very much and will work diligently to provide the best customer service possible. Bill"
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Myrna Pullen

October 9, 2025

5  out of  5
rating by Myrna Pullen
"Excellent service from helpful people. I highly recommend their services."
We responded:
"Ms Morrow, we really appreciate your trust. We will work tirelessly to provide the best customer service possible! Bill"
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Jeff Wurst

October 7, 2025

5  out of  5
rating by Jeff Wurst
"Great agency!! Had the best rates for auto insurance! Very personable and professional!!"
We responded:
"Mr. Wurst, we appreciate your very kind words. We will work hard to provide the best customer service possible! Bill"
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Tony Davis

September 17, 2025

5  out of  5
rating by Tony Davis
"State Farm - Bill Wagner and his Team always goes out of the way to service their Customer base. I have been a customer of State Farm for 41 years and have been taken care of very well not only during my crisis events, but just through normal contact communications. Thank you Bill Wagner and Team."
We responded:
"Mr. Davis, it is an honor that you trust us with your insurance needs! Bill"
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David Rucker

September 11, 2025

5  out of  5
rating by David Rucker
"Jill was sweet and polite! She was patient and very understanding!"
We responded:
"Mr. Rucker, thank you for the comments about Jill and her customer service. We will work hard to provide that kind of service for years to come. Bill"
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Stephen Fields

September 5, 2025

5  out of  5
rating by Stephen Fields
"Great people to work with. Whitney took the time to explain all the details and answered all of my questions."
We responded:
"Mr. Fields, thank you for the very kind remarks about Whitney and her customer service. We will work hard to provide that level of service for many years to come. Bill"
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Allen Bennett

September 2, 2025

5  out of  5
rating by Allen Bennett
"I like dealing with a home town agency . And I don't think you can beat State farm. I have had farm bureau, GEICO, Allstate, and progressive. Also, Nationwide. Over the years. I like State farm. No hassle no fuss."
We responded:
"Mr. Bennett, thank you so much for the review. We will work hard to provide the best customer service possible! Bill"
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Roberta Bishop

August 25, 2025

5  out of  5
rating by Roberta Bishop
"My experience has always been great and the people are so nice to help you."
We responded:
"Roberta, we really appreciate the kind words and will work continuously to provide the best customer service possible. Thanks for your trust. Bill"
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Mary Sluder

August 12, 2025

5  out of  5
rating by Mary Sluder
"Eugene Snead was a great gentlemen he was very nice he was great explaining things to and he was very helpful and it was a great experience for me"
We responded:
"Ms Sluder, thank you for recognizing the effort Eugene puts into his customer meetings. We will work hard to provide the best customer service possible!! Bill"
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Vicki Majic

August 6, 2025

5  out of  5
rating by Vicki Majic
"Fantastic! Explained everything very well. So helpful!"
We responded:
"Vicki, thank you so much for the review. We will work hard to provide the best customer service possible! Bill"
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Justin Hunsucker

August 5, 2025

5  out of  5
rating by Justin Hunsucker
"Eugene Snead was awesome. Very easy to talk with and very helpful. Would definitely recommend to anyone."
We responded:
"Me. Hunsucker, thank you for the kind words about Eugene. He absolutely takes his responsibilities very seriously and is a great resource for your insurance needs. As an office, we will work hard to provide the quality customer service you expect. Bill"
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Bradley Ferguson

August 5, 2025

5  out of  5
rating by Bradley Ferguson
"Eugene helped my wife, and I get renters insurance set up as we were moving to North Carolina. He made the whole process seamless, and he was a great help. I highly recommend."
We responded:
"Wow! Great news! Now we will try and give the best customer service possible to you over the upcoming years. Bill"
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Mark Wolfe

August 5, 2025

5  out of  5
rating by Mark Wolfe
"great and friendly service"
We responded:
"Thank you, Mr. Wolfe, for the 5 star review. We will work hard to provide the customer service you expect. Bill"
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Dennis Brown

August 4, 2025

5  out of  5
rating by Dennis Brown
"Eugene Snead was very Helpful in assisting me with my New Auto Policy and he went through every aspect of my old policy and then he went above and beyond with the New auto policy and helped me make the necessary changes to update my New Auto Policy to make it better for me and Saved me a lot of money in the process, I would definitely recommend the Bill Wagner State Farm Agency to anyone who needs great friendly people to help you with your Home and Automobile Policies, Thanks Again Eugene for all of your Help and Support, Sincerely Dennis Brown ."
We responded:
"Mr. Brown, Thank you so much for the comments about your interaction with Eugene. He does a great job working to understand our customers needs. And we all will work hard to provide the best customer service possible! Bill And thank Guy for the referral :)"
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Bethany Hyatt

July 15, 2025

5  out of  5
rating by Bethany Hyatt
"I had such a great experience working with Whitney! She took the time to really listen to my needs and helped me find an insurance plan that not only offers solid coverage but also fits much better within my budget. I never felt rushed or pressured.. just supported and informed every step of the way. It’s such a relief to finally have a plan I feel good about, both financially and in terms of coverage. Highly recommend to anyone feeling overwhelmed or unsure about their options!"
We responded:
"Whitney is awesome! We promise to work hard to keep your trust."
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Leah Ross

July 14, 2025

5  out of  5
rating by Leah Ross
"I was recently involved in an accident that totaled my car and it solidified why State Farm has provided insurance to me since I was 16 years old. I have not had to file many claims over the 57 years that I have been with them but when I have they have treated me with respect and care. The most important thing for me whether I am having to file a claim with either my car or my home is the care that I am given locally and at the home office. They have treated me with care and concern. They are awesome to explain what is going to happen and when it will happen. I think their rates are comparable to others but their attention to taking care of their customers is why they will always be my insurance agency. I have brought my daughter up to understand why State Farm is the best, too."
We responded:
"Thank you for the kind words. We will work hard to keep your trust and respect. Bill"
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Donald Goodwin

July 11, 2025

5  out of  5
rating by Donald Goodwin
"What a great experience. Eugene is a great customer oriented person. He also got my premium lower than I thought. I have been with state farm over 40 yrs this is why I stay. Thanks Don Goodwin"
We responded:
"Mr. Goodwin, we really appreciate your trust and will work to provide the best service possible. Bill"
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Mary Minard

November 10, 2023

5  out of  5
rating by Mary Minard
"They are always nice and helpful. Been with them for years!!"
We responded:
"We appreciate your trust!!"
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monique robertson

September 12, 2023

5  out of  5
rating by monique robertson
"Bailee truly made shopping for auto insurance a breeze. From start to finish she communicated with me and the best part of it I was able to do it from the comfort of home. The whole process took 24hrs only because I wanted to double check prices but I knew I wanted to have a local office and local rep and she fit the bill. Thanks so much Bailee Sanders."
We responded:
"Monique, thank you for the feedback on Bailee. Bailee does a great job and really treats her customers like family. Thank you for trusting our office with your insurance needs. Bill"
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Jennifer Woodward-Proffitt

August 24, 2023

5  out of  5
rating by Jennifer Woodward-Proffitt
"I love the staff here, they are always so helpful and nice."
We responded:
"Thank you so much for trusting us with your insurance needs!! Bill"
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Doug Tipton

June 29, 2023

5  out of  5
rating by Doug Tipton
"Visited Wagner's State Farm Agency last well. Bill was out, but Whitney took care of all our needs most efficiently and friendly. Got two new policies written with no problems. His office is easy in and out and very close to I 81 at the Boluntville exit."
We responded:
"Doug, we take our responsibility to serve you very seriously. You have my personal cell# if we can ever help in an emergency. Thanks for trusting us with your insurance needs. Bill"